Description
Playing with function and sculptural form Alentes presents a series of statement everyday objects, vessels and pots in three colors. The simple yet distinctive silhouettes of these bowls bring an architectural tone to any setting. Made from our own aggregate of stone, marble and cement. High in durability, this object is near care-free. Slight variations in size and color are due to the use of natural materials and to the handmade nature of our products – each is unique. All items are handcrafted in our workshop, pairing high end quality standards with great personal care.
handmade designed + made by Alentes in EU
Shipping
ONLINE ORDERS
We currently only accept online orders for countries within the EU. EU economy courier charges, 7-10 days estimated time.
INTERNATIONAL ORDERS
We are pleased to offer worldwide international shipping; simply email us your wished items and destination details so we can send you an accurate quote. Our personal customer service will ensure best delivery charges and possible VAT exemption.
DESIGNERS & PROFESSIONALS
For designers and professionals, please contact us so we can send you a quote with best delivery charges and possible VAT exemption.
SAFE SHIPPING GUIDELINES
ALENTES packages its goods according to fragile items method, so as to minimize any breakage during shipping. Unpack and inspect your order immediately upon delivery. In the rare case of damage during shipping, send us an email with a report and photographic evidence within 3 working days upon delivery. All our shipments are insured for damages during transport, so any damaged good during shipping will most likely be replaced.
When purchasing at www.alentes.com you automatically accept the terms and conditions stipulated above and on the terms & conditions section, so please have a look at them before making a purchase.
Terms
RETURNS
Since our products are mostly made upon order, we do not accept returns if there is no technical default.
ORDER CANCELLATION
Our products are handmade upon order in a long process of manufacturing, detailing and refining, therefore orders cannot be cancelled. Please note that our products are non-refundable when the customer requires order cancellation. Once your order has been placed and you wish to change it for another item or items of the same or higher total cost, you need to contact us within 2 days of your order.
COLOUR AND OTHER VARIATIONS
Customary and reasonable variations in color and/or dimensions of ALENTES objects are a testament to their handmade nature, and are thus not considered as a defect. Hairline cracks are surface deep and are part of the casting process – all items are carefully quality inspected before shipping.
DEFECTIVE PRODUCT
In the rare case your product is faulty, we will consider your claim as quickly as possible and correct it to the best of our ability. Based on your photographs, we will assess whether the complaint is based on a deficiency of manufacturing or of material nature, or whether it is due to normal wear and tear. Defective items will be replaced or refunded if the replacement with the same product is not possible. We will arrange with you to send us the item back and we will replace it free of charge and shipping costs. We will operate with the utmost speed in order to reduce waiting times. If you have purchased products through one of our associated stores, the guarantee also applies, but not to any defects, damage or wear that the products have been sold with.
GUARANTEE
We guarantee that all ALENTES products sold directly from ALENTES are free from manufacturing faults and defects for a period of 24 months from the date of original delivery. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is decided as being the most efficient and effective remedy. The guarantee does cover: • Possible dismantling of the object’s parts • Casting cracks that are larger than hairline cracks (>1.0mm). The guarantee does not cover: • Damages that are caused by not following the CARE GUIDE instructions by erroneous maintenance and/or improper use of the goods • Chipping of top/bottom edges resulting from not following the CARE GUIDE instructions • Water corrosion damage that results from not following the CARE GUIDE instructions • Discoloration due to weather conditions • Hairline cracks that 1.0mm or smaller.
The above are a part of our Terms and Conditions. When purchasing at www.alentes.com you automatically accept the terms and conditions stipulated above and on the terms & conditions section, so please have a look at them before making a purchase.
